University of Holy Cross

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Students FAQ

  1. How to add Canvas App to a mobile phone?

    iOS https://apps.apple.com/us/app/canvas-student/id480883488
    Android - https://play.google.com/store/apps/details?id=com.instructure.candroid

    Ensure the app allows access to your microphone:

    1. https://support.zoom.us/hc/en-us/articles/204484835-My-Audio-is-Not-Working-on-iOS-or-Android


  2. Troubleshooting sound issues in Zoom sessions

    1. https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio 


  3. How to connect audio to a Zoom session without a microphone

    1. https://support.zoom.us/hc/en-us/articles/201362663-Joining-a-meeting-by-phone


  4. How to reduce an echo during a Zoom session

    1. https://support.zoom.us/hc/en-us/articles/202050538-Audio-Echo-In-A-Meeting


  5. Having trouble navigating Canvas?

  6. Going to Canvas Tour will show you how to navigate Canvas

    https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording#h_2b0b123c-d9e9-48bc-b0c6-3cd874ebc98a


  7. What to do if my professor’s voice is low or not clear?

    1. In the bottom right corner of your Taskbar in Windows, you will see a small speaker. Click the speaker to make sure the volume is at the desired sound level:


  8. How to embed a video in Canvas?

    When you post a video assignment this is a guide on how to post video.

    1. https://support.zoom.us/hc/en-us/articles/201362183-How-do-I-invite-others-to-join-a-meeting


  9.  Why is my Zoom meeting moving slow or appears to lag

    1. https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues


  10. How can I get my password reset?

    1. https://passwordreset.microsoftonline.com/

 

 

 

 


 
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A Ministry of the Marianites of Holy Cross: Educating Hearts and Minds

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