University of Holy Cross

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Self-Service Login Instructions

The first time you log into Self-Service there is some information you must
provide to validate your account: your ID number, first name, last name, and
date of birth as it appears in our system. All of this information has been
provided to you in the Self-Service notification email. Please be sure you can
locate this information before proceeding.

If at any point in the below process you encounter difficulty please call the IT
Helpdesk at 504-398-2106 and we will be happy to assist

At the Self-Service login screen enter your email account and email
password in the fields to the left of the page and click Log In.

After successfully logging in you must verify your account. Enter your ID in
the System ID field and First Name, Last Name, and Date of Birth in mm/dd/yyyy
format in the respective fields, then click Verify Account.

Upon successfully verifying your account information you must verify your
password, choose a security question and provide a corresponding answer. After
you have entered the requested information click Save.

After you have saved your security question and answer you will be automatically
redirected to the Self-Service home page; this is the page you will see every
time you log in. The menus in SelfService are broken into tabs running
horizontally across the page; clicking on a tab will bring up a set of submenus
in the bar directly below the tabs. The below screenshot is the typical
Self-Service home page for students.

As an example of how to navigate the SelfService interface click on the Finances
tab. You will see the submenus Balance, Statement, and Financial Aid in the

Clicking on one of these submenu items will bring up the information for the
corresponding submenu item.

As another example click the Classes tab. You should see the submenus Schedule
and Permission Requests.

After you are finished in Self-Service make sure you click the Log Out button at
the center top of the page. You will be prompted to close the window; it is
advisable to close the window when you are done to ensure that someone does not
come behind you and gain access to your account.


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